Refund policy

Refund Policy – ukvincheck.co.uk

Last Updated: 1102/2026

Thank you for purchasing from ukvincheck.co.uk.

All payments on this website are processed securely by Paddle.com, which acts as the Merchant of Record for all transactions. This means Paddle is responsible for handling payments and refunds in accordance with their Buyer Terms.

1. Consumer Right to Cancel (14-Day Refund Policy)

If you are a consumer, you have the right to request a refund within 14 days of your purchase without giving any reason.

Because our vehicle history reports are digital and delivered instantly, your right to cancel may be affected once the report is successfully delivered. This does not affect your statutory rights under applicable law.

2. Refund Requests

Refunds are handled by Paddle and are granted at their discretion. Refunds may be refused in cases where there is evidence of fraud, abuse, or repeated refund requests.

To request a refund:

• Visit https://paddle.net
• Click “Look up my purchase”
• Enter the email address used at checkout
• Follow the instructions to submit your refund request

Alternatively, you may contact us at:
Email: order@ukvincheck.co.uk

Please include your Paddle order ID and the email used for purchase.

3. Duplicate or Technical Errors

If you were charged multiple times for the same report or experienced a technical error preventing report delivery, please contact us immediately. These cases will be reviewed and resolved in coordination with Paddle.

4. Refund Processing

If approved, refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

5. Human-Driven Services

ukvincheck.co.uk provides fully automated digital vehicle history reports. No human-driven or manually fulfilled services are involved.

6. Contact

For any questions regarding your order, please contact:
Email: order@ukvincheck.co.uk

By purchasing from ukvincheck.co.uk, you agree to Paddle’s Buyer Terms and Privacy Policy.